After you submit your payment details and receipt, HWA staff manually check them against the bank or mobile-money record before granting access.

If details cannot be verified (wrong amount, unclear receipt, mismatched reference), we will contact you to correct the submission before approving access.

Because enrollment unlocks full digital content immediately upon approval, refunds are only considered for duplicate payments, accidental overpayment, or a payment that HWA cannot ultimately verify or fulfil.

Refund requests must be made in writing to HWA support within 7 days of payment.

Accounts found sharing logins, redistributing course content, or violating these policies may be suspended. Suspension for policy violations does not entitle a refund.